At Expansora, we deeply value the privacy and trust of our clients, users, and visitors. This Privacy Policy describes how we collect, use, store, share, and protect the personal information you provide us when interacting with our website and related services.

1. Identity of the Data Controller

Expansora LLC (hereinafter, “Expansora”) is the data controller responsible for the processing of personal data collected through this website and any other digital means related to our consulting and e-commerce services.

2. Information We Collect

We collect personal data in various ways, including:

Information provided directly by the user: name, email address, telephone number, company name, country of origin, messages sent through contact forms, WhatsApp, or other enabled channels.

Technical and browsing information: IP address, browser type, operating system, pages visited, browsing time, approximate location, and cookies.

3. Purpose of Processing

We process your data for the following legitimate purposes:

To respond to your inquiries and requests for information.

To provide free diagnostics or quotes for our services.

To execute the services contracted with our clients.

To manage commercial communications (with your express prior authorization).

To perform statistical analysis and improve the user experience on our website.

To comply with our legal and contractual obligations.

4. Legal Basis for Processing

The legal bases for processing your personal data include:

The data subject's consent (when submitting forms or subscribing to communications).

The performance of a contract or pre-contractual measures.

Compliance with legal obligations.

Expansora's legitimate interest in continuously improving its services and customer service channels.

5. Data Retention

Data will be retained only for as long as necessary to fulfill the purposes of processing or in accordance with applicable legal deadlines. Subsequently, it will be securely deleted or anonymized.

6. Data Sharing and Transfer

Expansora does not sell, rent, or trade the personal data of its users. However, we may share them with third-party technology service providers (e.g., web hosting, CRM, email marketing, analytics) acting as data processors, under strict contractual confidentiality and data protection clauses.

In the case of international transfers outside the user's country of origin, Expansora will ensure that appropriate safeguards required by applicable regulations are in place (e.g., standard contractual clauses or other recognized mechanisms).

7. Information Security

We implement appropriate technical, organizational, and administrative measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure. Only authorized Expansora personnel and its technology partners will have access to this information, under strict confidentiality requirements.

8. Data Subject Rights

As the data subject, you have the right to:

Access your data and understand how it is used.

Rectify inaccurate or incomplete information.

Request the deletion of your data when it is no longer necessary or when you have withdrawn your consent.

Object to the processing of your data in certain circumstances.

Request the restriction of the use or portability of your data, where applicable.

9. Use of Cookies and Similar Technologies

This website uses first-party and third-party cookies for functional, analytical, and user experience improvement purposes. When you access the site for the first time, you can manage your preferences or accept the general use through the cookie banner.

You can obtain more information or withdraw your consent at any time by accessing our [Cookie Policy].

10. Links to Third-Party Websites

Our website may contain links to external platforms (such as Amazon, Shopify, LinkedIn, among others). Expansora is not responsible for the content or privacy policies of these sites. We recommend that you review their respective policies before interacting with them.

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any relevant changes will be communicated through the website or by email, if applicable. We recommend that you periodically review this section to stay informed of the current terms.